Cancellation & Refund Policy
West Side Bar Hop Pass
Bar Hop Passes are valid only for the date purchased and are non-transferable.
- Cancellations made at least 24 hours before the scheduled ride will receive a full refund.
- Cancellations made less than 24 hours before the scheduled ride are non-refundable.
- Promotional passes, including Bar Bingo and Karaoke discounts, are non-refundable and cannot be transferred to another date.
If Awesome Executive Image cancels service due to mechanical issues, unsafe weather, or other unforeseen circumstances, customers will receive either a full refund or the option to reschedule for a future date.
Private SUV Reservations
A 50% deposit is required to reserve a private SUV.
- Cancellations made 72 hours or more before pickup receive a full refund of the deposit.
- Cancellations made 24–72 hours before pickup forfeit the deposit.
- Cancellations made less than 24 hours before pickup are responsible for the full reservation amount.
If Awesome Executive Image must cancel the reservation, all payments will be refunded in full or the reservation may be rescheduled at the customer’s request.
Stretch Limo Reservations
A 50% deposit is required to reserve the limousine.
Final payment is due 14 days before weddings and proms and 72 hours before all other events, consistent with the booking terms.
- Cancellations more than 14 days before service receive a full refund of the deposit.
- Cancellations within 14 days of service forfeit the deposit.
- Cancellations within 72 hours of service are non-refundable.
No-Show Policy
Customers who fail to appear at the agreed pickup location without prior notice are considered a No Show.
No-shows are not eligible for refunds or credits.
Weather Policy
Customer safety always comes first.
Service may be delayed, modified, or canceled due to severe weather or unsafe road conditions.
If Awesome Executive Image cancels service for safety reasons, customers may choose either:
- A full refund, or
- A credit toward a future reservation.
Driver Safety Policy
Drivers reserve the right to refuse transportation to any passenger whose behavior threatens the safety of the driver, other passengers, or the public.
No refunds will be issued when service is refused due to:
- Violent or abusive behavior
- Illegal drug use
- Possession of illegal substances
- Vandalism
- Threats toward staff or passengers
Payment Policy
All online payments are processed securely through Square.
Reservations are not confirmed until the required deposit or payment has been successfully processed.
Refund Processing
Approved refunds are generally processed within 5–10 business days back to the original payment method. Processing times may vary depending on the customer’s financial institution.
Service Availability
Pickup and arrival times are estimates. Traffic, weather, road closures, and special events may affect travel times. Awesome Executive Image will make every reasonable effort to remain on schedule but cannot guarantee exact pickup or arrival times.